Política de Privacidade

1. O Escopo

This policy describes the types of personal data the Company collects about individuals, and how that data is processed, shared with third parties, and protected.

1.2 This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly or through a combination of additional information we hold or have access to.

1.3 For the purposes of this Policy, "processing" means any activity involving the use or collection of Personal Data, including its management, organization, and storage.

1.4 Nossos serviços são destinados a maiores de 18 anos. Não coletamos intencionalmente informações de menores de 18 anos nem permitimos que utilizem nossa plataforma. Caso identifiquemos dados de menores em nosso sistema, os excluiremos imediatamente.

2. Quais Dados Pessoais Temos Sobre Você

When you access our services, channels, or website, we collect Personal Data. We may also request your Personal Data in certain situations.

In other cases, we collect your personal data by analyzing how you use our Services or interact with our support channels, or by receiving your information from third-party partners.

3. Sem Necessidade de Divulgar Informações Pessoais

You are not required to provide us with any Personal Data. However, in certain circumstances, withholding Personal Data may prevent us from delivering our Services or granting you access to the website.

4. Quais Dados Pessoais Coletamos

4.2 The information collected is not personally identifiable and cannot be used to identify you.

Personal data you provide to us: any personal data you choose to share when connecting to a third-party online trading platform through us.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Legal Basis and Grounds for Processing Personal Data

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis for each purpose.

5.3 Contact us by email for more details on the processing carried out to safeguard legitimate interests.

5.4 Below is a list of reasons and legal bases we may rely on when processing the information you provide to us:

6. Transferência de Dados Pessoais a Terceiros

6.1 A Empresa também pode compartilhar Dados Pessoais com terceiros que nos prestam serviços, incluindo provedores de hospedagem, armazenamento de dados de endereço IP e análise de experiência do usuário.

You may also request that we share specific personal data about you with third-party trading platforms. In such cases, we will share the personal data you have provided to us with those platforms. Your personal data shared in this way is subject to each platform's privacy policy. Note that your personal data may be shared with multiple third-party trading platforms.

6.3 The Company may share Personal Data with related entities or business partners to support the enhancement and improvement of products and services offered to its customers.

Where necessary to protect the rights or assets of third parties, the Company is authorized to disclose Personal Data to regulatory, local, or other official authorities.

Também poderemos compartilhar seus Dados Pessoais com potenciais investidores, compradores ou credores da Empresa ou de qualquer outra empresa do grupo, caso essa transação venha a ocorrer — incluindo a transferência ou venda de ativos —, bem como no contexto de fusão, reestruturação, consolidação ou processo de falência da Empresa ou de qualquer outro negócio do grupo.

7. Cookies e Serviços de Terceiros

We may use third-party services, such as advertising partners and analytics providers, on our website. These third parties may also use cookies or similar technologies.

7.2 Cookies are small text files stored on your device when you visit the website. They are used to collect information about your browsing preferences and habits in order to improve your experience, remember your settings, and personalize the products and services most relevant to you. Cookies are also used for statistical and analytical purposes.

7.3 Some cookies used on this Website are session cookies. These are downloaded temporarily to your device and expire once you close your browser. Others are persistent cookies, which remain on your device after the browser is closed. Persistent cookies help the Website recognise you as a returning user and allow you to resume access to the site.

Please note that if you choose to do so, some or all of the Site's features and functions may not work as expected.

Online Tracking Notice: This service does not currently support do-not-track signals.

8. Retenção de Dados Pessoais

We retain your Personal Data for as long as necessary to fulfill the purposes described in this Policy, or for longer periods where permitted by applicable law, regulations, or orders.

We will share your information with third-party trading platforms for 12 months. If you consent to continued sharing, your data will be shared for an additional 12 months.

8.3 We regularly review the Personal Data we hold to confirm it is no longer needed.

9. Transferências Internacionais

Suas informações pessoais podem ser transferidas para outros países, incluindo a transmissão a países terceiros ou organizações internacionais. A Empresa adota todas as medidas necessárias para proteger seus Dados Pessoais e garantir que os titulares dos dados possam exercer seus direitos e acessar recursos legais eficazes.

A Empresa pode fornecer informações sobre as medidas de segurança utilizadas para proteger seus Dados Pessoais transferidos para países terceiros ou organizações internacionais. Para saber mais, envie um e-mail para: support@vividoprovendanca.com

10. Segurança de Dados Pessoais

Medidas organizacionais e técnicas apropriadas são adotadas para proteger os Dados Pessoais, incluindo a prevenção de destruição acidental ou ilegal, perda ou alteração indevida.

We cannot guarantee that your Personal Data will remain secure at all times, nor can we be held liable for any intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, without limitation, any disclosure resulting from transmission errors, unauthorized third-party access, or any other cause beyond our reasonable control.

In certain circumstances, we may be legally required to share your Personal Data with third parties, such as public authorities. In these situations, we have no control over how those third parties handle or protect your Personal Data.

10.4 Personal data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any personal data you send to us online.

11. Hiperlinks para Sites de Terceiros

Our website may contain links to third-party websites and applications. These are not under the Company's supervision, and we are not responsible for any personal data collected or processed by them. This Policy does not apply to any actions taken through such websites or applications.

Before accessing any third-party website or application, review its privacy policy carefully. Exercise caution when sharing personal data with third parties.

12. Modificações desta Política

This Policy may be updated at any time. If changes are made, we will notify you by posting the revised Policy on our website.

When we make significant changes to this Policy, we will notify you through appropriate channels and post an announcement on our website.

12.3 Unless stated otherwise, any changes take effect upon publication of the revised Policy.

13. Seus Direitos

Você tem o direito de solicitar a verificação da exatidão dos seus Dados Pessoais, a correção de quaisquer erros e a exclusão dos Dados Pessoais que não sejam necessários para Nós. Você também pode restringir o escopo do tratamento dos seus Dados Pessoais.

If you are an EEA resident, please refer to this page. These rights apply to the personal data you provide to us. To exercise your rights, send an email to the address below.

13.3 Access Rights You have the right to verify the accuracy of your Personal Data being processed and to access it upon request. The Company will provide one electronic copy of your Personal Data currently under processing. A reasonable fee may apply for additional copies. If you request data in electronic format, it will be provided accordingly. The right to access Personal Data must not infringe on the rights and freedoms of third parties. If fulfilling a request would prejudice the rights of another person or of the requester, the Company may refuse or limit its response.

13.4 Right to Rectification You have the right to request correction of any inaccurate or incomplete Personal Data held about you, taking into account the purpose for which it is processed.

13.5 Right to Erasure The following grounds apply: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) You withdraw consent and no legal basis for processing exists; (c) You object, at any time and on grounds relating to your specific situation, to the processing of Personal Data concerning you where that processing is based on legitimate interests pursued by Us or by a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be erased to comply with a legal obligation of the company. This right does not apply where processing is necessary (a) to comply with a legal obligation requiring processing under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Processing Restrictions If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing. Where such a restriction is requested, your Personal Data may only be retained with your consent, for the establishment, exercise, or defense of legal claims, to protect the rights of another individual, or where significant public interest grounds exist within the European Union or a Member State.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to access and review the Personal Data you have provided to the Company. You may also request that your Personal Data be transferred directly to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The right to data transfer does not interfere with the rights or freedoms of third parties.

13.8 Right to Object You have the right to object at any time to the processing of your personal data where that processing is based on legitimate interests pursued by the Company or by third parties, including profiling based on those interests. Where we can demonstrate compelling legitimate grounds for the processing that override your rights, freedoms, or interests, we may continue such processing unless you establish otherwise, or unless the processing relates to the establishment, exercise, or defense of legal claims. With respect to direct marketing, you have the right to object at any time to the processing of personal data concerning you.

13.9 Right to Withdraw Consent You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal. You also have the right to lodge a complaint with the relevant supervisory authority. This includes any supervisory authority established by a Member State to protect individuals' fundamental rights in relation to the processing of Personal Data within the European Union. European Union and Member State law may limit your rights regarding your Personal Data, as set out in this section 13.

We will provide the information requested under Section 13 of this agreement within one month of receiving your request. If the complexity or volume of requests requires additional time, this period may be extended by up to two months. We will notify you of any extension, along with the reasons for it, within one month of receiving your request.

As informações solicitadas com base nos direitos previstos na seção 13 serão fornecidas gratuitamente, desde que não contrariem as disposições dessa seção. Caso a solicitação seja injustificada ou excessiva — especialmente se repetida — poderemos cobrar um valor razoável para cobrir as despesas administrativas associadas ao fornecimento das informações ou à execução da medida solicitada. Reservamo-nos também o direito de não atender à solicitação.

If there is any doubt about the identity of the person who submitted a request, we may ask the requester to provide reasonable proof of identification.